Privacy Policy

This policy covers the sacca.au website and the SaccaCare platform. When we operate the platform for a community-care organisation, that organisation decides how its participants’ information is used — we handle that information as a service provider on their behalf and under our agreement with them.

• Information you give us — such as your name, email address, organisation and message when you contact us or request a demo.
• Participant and program data — such as participant names, contact details, support needs and service orders, processed on behalf of the provider organisation that is responsible for that data.
• Technical information — we use Google Analytics to understand how this marketing website is used (pages viewed, approximate location, and device and browser type) — see “Cookies and analytics” below. Our hosting and content-delivery providers may also record standard request metadata, such as IP address, for security and reliability.

We use personal information to:

• respond to your enquiries and arrange demonstrations;
• provide, operate and improve the SaccaCare platform;
• calculate contributions, produce invoices and support accounting exports;
• provide support, keep the service secure, and meet our legal obligations.

We do not sell personal information. We disclose it only as needed to run the service: service partners receive only what they need to fulfil an order — not a participant’s full record; trusted service providers (for example, cloud hosting and accounting integrations such as MYOB) act under agreements that require them to protect it; and we disclose information where required or authorised by law.

We store information using reputable cloud infrastructure with access controls, encryption in transit, and audit logging of key actions. We keep personal information only as long as needed for the purposes above or as required by law and our agreements with provider organisations.

Some of our infrastructure and content delivery may operate on servers located outside Australia. Where information is handled overseas, we take reasonable steps to ensure it is protected in a way consistent with the APPs.

This website uses Google Analytics, which sets cookies to measure how the site is used. We use it only in aggregate — to see which pages are helpful and where people run into trouble — and we do not use it for advertising and do not sell the data it collects.

If your browser sends a “Do Not Track” or Global Privacy Control signal, we honour it: Google Analytics is not loaded and no analytics cookie is set.

The SaccaCare portals used by provider organisations, participants and service partners also use Google Analytics, and separately use Sentry to record technical errors so we can fix them. No part of SaccaCare records or replays what happens on your screen. Sentry receives only the details of the error itself — the contents of the request are removed, and anything that could identify a participant’s record is obscured, before it ever leaves your device or our servers.

You may ask to access or correct the personal information we hold about you by emailing hello@sacca.au. If your information is held by us on behalf of a provider organisation, please contact that organisation, and we will assist them as needed.

If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The date at the top shows when it was last revised.

Sacca — Melbourne, Australia
hello@sacca.au